ABOUT ACTION GLASS INC.
Action Glass Inc. has been providing professional glass repair and replacement services throughout the Lower Mainland since 1975. Together with applicable manufacturer warranties and Action Glass Inc.’s installation warranty, our goal is simple: Satisfaction with Action!

WHAT YOU NEED TO KNOW
Quotes & Estimates: Unless otherwise stated, pricing is valid for 30 days and is based on reasonable and continuous access to the property and work areas. Permits, traffic control, parking or lane closures, and other third-party requirements are additional unless specifically included in the quote. Timelines are estimates and may be affected by product availability, supplier or manufacturing delays, seasonal demand, site conditions, and specialty or custom-order products. Client-requested changes after approval may affect pricing and timelines. If an approved order is cancelled after materials have been ordered or costs incurred, the client is responsible for those costs.

Low-E & Coloured Glass: Due to differences in age, manufacturer, coating, tint, thickness, and type of existing glass, replacement Low-E, tinted, or coloured glass may not be an exact visual match to the existing glass at the property.

Scaffolding, Lift Equipment & Certified Rope Access: Where specialized access is required, including scaffolding, lifts, swing stages, or certified rope access, all associated costs are the client’s responsibility unless specifically included in the quotation. The client must provide safe and clear access to required rigging and anchor locations, confirmation that building anchors are currently certified for use, and accessible power where required.

Client or building-owned access equipment must be safe, properly maintained, and available for use. Any required equipment-specific training or orientation will be at the client’s expense. All work will be performed by appropriately trained personnel in accordance with applicable WorkSafeBC requirements and safe-work procedures.

Furniture, Blinds & Window Treatments: Prior to the scheduled service or installation, the client and/or occupant are responsible for providing a clear and safe work area. This includes moving furniture, plants, boxes, personal belongings, and other items away from the work area and removing blinds, curtains, and other window treatments where required. Action Glass Inc. is not responsible for accidental damage to furniture, personal belongings, blinds, window treatments, or other items that have not been removed or adequately cleared from the work area. If Action Glass Inc.’s technicians are requested or required to remove, move, or reinstall these items to complete the work, additional labour charges may apply.

Action Glass Inc.’s technicians are required to comply with applicable WorkSafeBC requirements, including the use of appropriate personal protective equipment and protective footwear. Drop sheets and other reasonable protective measures will be used to protect the work area. Protective footwear may be required to be worn inside the property to ensure our technicians can perform their work safely.

Client-Owned Glass & Glass Stops (Mouldings): Action Glass Inc. takes reasonable precautions when handling, removing, or reinstalling existing client-owned glass, glass stops, mouldings, and other existing components as part of a repair or installation. Existing glass and components may be aged, brittle, damaged, deteriorated, previously altered, or otherwise susceptible to breakage or damage during removal or reinstallation.

Action Glass Inc. is not responsible for accidental breakage or damage to the client’s existing glass, glass stops, mouldings, or other existing components where removal, handling, or reinstallation is required to complete the requested work. If replacement of an existing client-owned component becomes necessary because of such breakage or damage, the cost of replacement materials and associated labour will be the responsibility of the client unless otherwise agreed to in writing.

No warranty is provided by Action Glass Inc. on the removal and reinstallation of client-owned glass, glass stops, mouldings, hardware, or other existing products or components.

WARRANTY TERMS & CONDITIONS

Insulated Glass Units (IGUs) or Sealed Units – Supplied & Installed: In addition to any applicable manufacturer’s warranty, Action Glass Inc. provides a two (2) year warranty on materials and labour required to address seal failure of insulated glass units (IGUs) or sealed units supplied and installed by Action Glass Inc.

Hardware – Supplied & Installed: Action Glass Inc. provides a 90-day installation warranty on new hardware supplied and installed by Action Glass Inc., including applicable parts and labour. Some manufacturers may provide product warranties beyond the 90-day period. Any manufacturer warranty is subject to the manufacturer’s own terms and conditions. Action Glass Inc. labour and access costs are not included after the 90-day warranty period.

NOTE: This warranty does not include the cost of certified rope access, scaffolding, lift equipment, or other specialized access required to complete warranty work. Where warranty work requires scaffolding, lift equipment, certified rope access, or other specialized access, all associated access costs are the responsibility of the client, unless otherwise agreed to in writing by Action Glass Inc.

Warranty Exclusions: Action Glass Inc.’s warranty does not cover damage, deterioration, breakage, seal failure, hardware failure, or other product failure resulting from or associated with installation or operation in a wet, damp, or excessively moist environment; existing or ongoing water intrusion or water ingress; building envelop deficiencies, structural deficiencies, or faulty design of the residence, building, or surrounding system; settling, movement, shifting, or deflection of the structure in which the product is installed; accidental damage, misuse, abuse, vandalism, careless handling, or misapplication; alterations or modifications to the product; the application of solar film or other after-market film products to insulating glass units; fire, flood, earthquake, riot, civil commotion, or other events beyond the reasonable control of Action Glass Inc.; or the use of harsh, abnormal, abrasive, or inappropriate chemical cleaning products.

Action Glass Inc. is not responsible for water ingress originating from areas, components, assemblies, or building conditions outside the specific products or work supplied and installed by Action Glass Inc.

Alterations or Repairs by Others: Any modification, alteration, removal, reinstallation, or attempted repair of a product covered by this warranty by anyone other than Action Glass Inc., without prior written authorization from Action Glass Inc., may void the applicable Action Glass Inc. warranty.

Warranty Remedy: Where a valid warranty claim is accepted, Action Glass Inc. reserves the right, at its discretion, to repair or replace the affected product or component, or refund an appropriate portion of the original purchase price attributable to the affected product or component, in lieu of repair or replacement.

WHO IS COVERED: This warranty applies only to the original purchaser and begins on the date of installation and is effective for 90 days on hardware and two (2) years on IGU’s / sealed units.

The warranty remains applicable only while the original purchaser continues to own, occupy, or lease the property where the product was originally installed. For warranty purposes, the date of installation is considered the date of purchase. Action Glass Inc. reserves the right to request proof of purchase and/or installation before processing a warranty claim.

Payment Requirement: All invoices relating to the applicable products and installation must be paid in full, before warranty coverage applies. Outstanding or unpaid accounts may void Action Glass Inc.’s warranty coverage.